1. General Travel Terms

• Non-Refundable Fees
  All Travel Management Fees are non-refundable.

• Documentation
  It is the client’s responsibility to have a valid passport, visa, and/or other travel documentation and to ensure they meet any and all health requirements for travel. A passport is the only reliable and universally accepted travel and identification document. Using other documentation may result in delays or denial of boarding.

• Change of Length of Stay
  Changes to the length of stay may result in changes to required travel documentation.

• Visa & Health Advice
  Any visa or health advice provided to you by Wellness Travel depends on the accuracy of the information you provide. Advice may change prior to your travel, and it is the client’s responsibility to verify requirements with the appropriate consular or government authorities.

• Visa Requirements
  Clients are solely responsible for obtaining all required visas and travel permits. While Wellness Travel may provide general information or tools (such as Sherpa) to assist, final responsibility rests with the traveler to verify requirements directly with the relevant embassy or consular office. Visa and entry rules can change at any time, and Wellness Travel is not liable for denied boarding or entry due to incomplete or incorrect documentation.

• Verification
  Travel documentation requirements must always be verified close to departure.

• Denied Boarding or Entry
  Failure to provide required documents may result in denial of boarding or entry by carriers or authorities without refund. Immigration authorities may deny entry at their sole discretion, including where travelers have a criminal history.

• Travel Advisories & Entry Requirements
  Clients are responsible for reviewing the most current government-issued travel advisories, entry requirements, and health information prior to departure. Canadian residents should consult the official Government of Canada travel site at travel.gc.ca. Non-Canadian residents must check their own government’s foreign affairs or consular website. Wellness Travel provides information in good faith but is not liable for any changes, omissions, or inaccuracies in official requirements.

• Cruises
  All cruise passengers must present a valid passport regardless of embarkation country requirements.

• Re-Entry to Canada
  To re-enter Canada, travelers must present a valid Canadian passport, Permanent Resident card, or Canadian visa.

• Special Requirements
  Some destinations require international health certificates, vaccinations, international driver’s permits, or proof of insurance. It is the client’s responsibility to verify and obtain these.

• Domestic Flights
  All passengers on domestic flights must carry government-issued photo ID. Children under 16 should carry proof of identity.

• Insurance Recommendation
  Wellness Travel strongly recommends travel insurance for all trips, covering medical emergencies, trip cancellation, baggage, and delays. Insurance is mandatory for retreats (see Section 2).

1.1 Payments & Currency

• All prices are quoted in Canadian Dollars (CAD) and are subject to applicable taxes, including HST, unless otherwise stated.

• Payments must be received in full before reservations are confirmed.

• Prices are subject to change by suppliers without notice due to adjustments or exchange rate fluctuations.

1.2 Supplier Responsibility

• Wellness Travel acts solely as an intermediary/agent between you and third-party suppliers (including airlines, hotels, tour operators, and cruise lines).

• We are not liable for supplier acts, omissions, service failures, schedule changes, insolvencies, or events beyond our control.

• Your contract for travel services is directly with the supplier, and their terms and conditions apply in addition to ours.

1.3 Cancellations & Refunds

• Wellness Travel does not charge its own cancellation or change fees.

• Suppliers may impose penalties of up to 100% of the booking cost for cancellations or changes, regardless of whether travel has commenced.

• Refunds are only issued after funds are received back from the supplier. Refund timelines are determined by suppliers, not Wellness Travel.

2. Mindfitness Retreats & Trips

These terms apply specifically to retreats and trips organized by Mindfitness Retreats and Travel Inc., operating as Mindfitness International and Wellness-Travel.net.

2.1 Terms of Service

By booking a retreat, you also agree to Wellness Travel’s Booking Conditions.
2.2 Participant Information

Clients must submit the following details at least 60 days prior to departure:

• Full name (as per passport)

• Passport number, nationality, and expiry date

• Date of birth and gender

• Rooming preferences

• Dietary restrictions and medical conditions

Failure to provide required details may result in cancellation of services without refund.

2.3 Reservations & Payments

• A deposit and completed registration form are required to secure a booking.

• Final balances are due 75 days before departure. Late payments may result in forfeiture of the reservation.

• Submission of payment constitutes acceptance of these terms (no signature required).

2.4 Cancellations

• By Client: Retreat payments are strictly non-refundable. Written notice of cancellation is required. Refunds, if any, are at the sole discretion of Mindfitness and subject to supplier fees. Clients must purchase Cancel for Any Reason insurance.

• By Mindfitness: Retreats may be cancelled due to force majeure, supplier issues, or insufficient enrollment. In such cases, deposits may be transferred as credit to another retreat within 12 months. Mindfitness is not responsible for participant losses.

2.5 Changes to Services

Mindfitness and Wellness Travel reserve the right to modify accommodations, itineraries, instructors, or inclusions as required. Such changes do not entitle clients to refunds beyond applicable credits.

2.6 Health & Insurance

• Mandatory Insurance: All retreat participants must hold valid travel insurance covering: medical emergencies, evacuation, trip cancellation, pandemics, natural disasters, personal liability, and belongings. Proof of coverage must be submitted before departure.

• Medical Fitness: Clients confirm they are physically and mentally fit to participate and will disclose health conditions in advance.

• Emergency Medical Consent: By booking, you authorize necessary emergency medical treatment at your expense.

2.7 Risk & Liability

• Participation involves inherent risks including natural hazards, rural conditions, and physical exertion. Participation is voluntary and at your own risk.

• Clients release Mindfitness Retreats and Travel Inc., Wellness Travel, and affiliates from liability for injury, illness, loss, or death except in cases of gross negligence.

• Disruptive or unsafe participants may be removed from a retreat with no refund.

2.8 Media Release

By attending, clients consent to the use of photographs, video, and media for promotional purposes without compensation.

2.9 Governing Law

These terms are governed by the laws of Ontario, Canada. Any disputes must be brought exclusively before Ontario courts.

3. Legal Clauses

• Limitation of Liability
  Wellness Travel is not responsible for injury, loss, damage, accident, delay, or irregularity due to supplier actions, strikes, weather, pandemics, political instability, government decisions, or other events beyond its control.

• Age & Capacity
  Bookings may only be made by individuals 18 years or older with legal capacity. Minors may only travel if accompanied by a parent/guardian.

• Severability
  If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain valid and enforceable.

• Updates
  Wellness Travel reserves the right to amend these Terms at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the updated Terms.

• Privacy
  All personal information provided to Wellness Travel is handled in accordance with our Privacy Policy.

• Complaints & Disputes
  Clients must notify Wellness Travel of any issues during travel so we can attempt to resolve them. Formal complaints must be submitted in writing within 30 days of trip completion.

4. Additional Provisions

• EU Consumer Rights Exemption
  These services are exempt from the European Union 14-day cooling-off period under Directive 2011/83/EU on consumer rights, as they relate to the provision of travel arrangements and accommodation for specific dates.

• Accessibility & Special Needs
  Clients must disclose any accessibility or special needs requirements in advance. Wellness Travel will make reasonable efforts to accommodate, but cannot guarantee that all requests will be met by suppliers or destination partners.

• Public Health & Pandemics
  Travel during or after pandemics or public health crises may involve additional risks, restrictions, testing, vaccination, or quarantine requirements. These obligations and costs are the sole responsibility of the client, and no refunds or compensation will be provided for disruptions caused by such requirements.

• Limitation of Damages
  To the fullest extent permitted by law, Wellness Travel’s liability shall not exceed the total amount of fees paid by the client for the specific booking giving rise to the claim.

• Third-Party Websites & Resources
  Links to external resources (including but not limited to travel.gc.ca, Sherpa, or Intrepid Travel) are provided for convenience only. Wellness Travel is not responsible for the accuracy, legality, timeliness, or content of these external sites, nor for any consequences of relying on them.

• Governing Law & Jurisdiction
  These Terms are governed exclusively by the laws of the Province of Ontario, Canada. By booking with Wellness Travel, all clients — regardless of residence — agree that any disputes shall be resolved exclusively in the courts of Ontario, Canada.

5. Dispute Resolution & Class Action Waiver

• Arbitration Agreement
  Except where prohibited by law, any dispute, claim, or controversy arising out of or relating to these Terms, any booking, or any services provided by Wellness Travel shall be resolved by binding arbitration under the Arbitration Act (Ontario) or the equivalent applicable law in your jurisdiction. Arbitration shall take place in Toronto, Ontario, Canada, unless otherwise required by law.

• Waiver of Jury Trial
  To the fullest extent permitted by law, clients waive the right to a trial by jury in any action or proceeding arising out of or relating to these Terms.

• Class Action Waiver
  Clients agree that any proceedings to resolve or litigate any dispute will be conducted solely on an individual basis. No arbitration or proceeding will be combined with another without the prior written consent of all parties. Clients waive any right to bring or participate in a class action, collective action, or representative proceeding against Wellness Travel.

• Survival
  This clause shall survive the termination of these Terms and remain enforceable to the maximum extent permitted by law.

6. Contact Information

Wellness Travel / Mindfitness Retreats & Travel Inc.
Toronto, Ontario, Canada

📧 Email: info@mindfitnessinternational.com | trips@wellness-travel.net
🌐 Websites: www.wellness-travel.net | www.mindfitnessinternational.com